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SURFING

QUESTIONS

1. Why can't I surf?
2. Why is surfing so slow?
3. How to totally refresh a page from the browser?

ANSWERS

1. Why can't I surf?

   - Please check first if you're connected. If yes,
   - Please verify with any customer service rep if your account is active. If yes,
   - Check your browser's configurations.
   - If your configuration is okay, you might need to restart your computer as it may just be running out of memory.
   - If you still can't surf, please call us for technical support.

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2. Why is surfing so slow?

   Internet traffic is the most common cause of surfing slowdown. Check if you can access other sites and observe speed. If you can access other sites but not the URL/Site you intend to visit, the problem is with that site. You may also contact us to check if there's a surfing problem.
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3. How to totally refresh a page from the browser?
   

   To totally remove cached files:

   press ctrl+F5 or shift+reload

   A cache (pronounced CASH) is a place to store something temporarily. The files you automatically request by looking at a Web page are stored on your hard disk in a cache subdirectory under the directory for your browser (for example, Internet Explorer). When you return to a page you've recently looked at, the browser can get it from the cache rather than the original server, saving you time and the network the burden of some additional traffic. You can usually vary the size of your cache, depending on your particular browser (source: www.whatis.com).

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